We currently ship within the US and to Puerto Rico. Stay in the loop by signing up for our newsletter in the footer to see where we will ship to next.
Free standard shipping will be included on all orders $40 and over. Please allow 1 to 2 business days for us to receive and process your order. For orders under $40, standard shipping is $4.99 and you can expect your order in 4-8 business days.
Yes! Please allow extra time for shipping to Alaska, Hawaii and Puerto Rico. Your order will arrive in 7-12 business days with standard shipping.
Currently, we can’t ship to any P.O. boxes.
Basically, you order, we process, then ship. Please allow 1-2 business days for us to process your order once it is placed. Please note that any orders placed Friday past 1:30 through the weekend will be processed the following Monday and shipped out on Tuesday.
Ordering takes a few seconds. Processing takes 1 to 2 business days (and orders placed after 1:30pm ET are processed the next business day). Then one of our carriers takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships. It’s on the way!
We’re sorry about that, please email firstname.lastname@example.org and we’ll remedy the situation ASAP.
Please reach out to us at email@example.com and we’ll do our best to edit your shipping address before your order hits our warehouse! We can only try to edit orders with standard ground shipping. We won’t be able to change expedited orders.
We want you to love your product as much as we do. If you have any questions or are not satisfied with your product, feel free to reach out to us at firstname.lastname@example.org and we will help. We can accept returns on within 30 days of the order date on products that are damaged or unused. Order # must be provided to place a return.
We accept returns and exchanges on products that are damaged or unused. All returns and exchanges must be made within 30 days of purchase and please note the original shipping cost is nonrefundable. Order # must be provided to place a return.
Returns should be processed in 1-2 weeks.
Sorry about that! Reach out to us at email@example.com and we’ll send you the right item ASAP.
Your credit card is charged at the time you place your order.
We accept most major credit cards including: Visa, Mastercard, Discover and American Express as well as debit cards. We also accept payments via Paypal and Apple Pay for US customers.
Check with your bank and ensure that your billing address is correct. Otherwise, feel free to reach out to us at firstname.lastname@example.org with other questions you may have.
Unfortunately, once your order is placed - you can’t make any edits to it. Please email us at email@example.com and we can try to make changes to your order if it has not yet been processed.
Sign into your account and click orders. You should be able to see tracking numbers for each order that has shipped. If you need additional information you can also email us at firstname.lastname@example.org
Head to our product description page to learn more about each product. If you have any other questions or thoughts you can reach out to us at email@example.com.
We take great pride in formulating things safe for all skin types. All skiNN is iNN! All of our products are dermatologist tested for safety. If you want to know which products may benefit your skin type the most please reach out to firstname.lastname@example.org - we would love to help!
We only work with the best manufacturers throughout the world. Our products are either made in the USA or in South Korea as that is where we have found the best technology and innovation. If you have item specific questions you can email us at email@example.com. We are product junkies and would love to nerd out about ingredients with you.
We recommend all unopened products be used within 2-3 years and all opened products be used within 6 months after opening to maintain freshness and efficacy.
The one caveat to this rule above is our single-use Face-Time Masks & Electrify Eye Masks. Once you open the serum pouch you should use within a couple of days to prevent it from drying out.
If a product is subjected to excessive heat or cold for short periods of time, it will not impact the product’s efficacy, though it may result in a thicker or thinner texture.
Absolutely!!! At iNNBeauty Project we’re constantly innovating to bring you the best formulas with the latest technology. Sign up for email and or SMS updates to be the first to know when we have new products dropping!
We would love to help! Email us at firstname.lastname@example.org with your questions!
Never!!! It is a pillar of our brand to be cruelty free and is extremely important to our founders who have furry friends themselves.
Unfortunately, your purchase of iNN Beauty Project products is only for your personal use. By purchasing iNN Beauty Project products, you agree not to resell or distribute such products for any commercial purposes. We may reject or cancel an order if we have reason to believe that your order is not for your personal use.
Feedback makes us better at what we do. We’d love to hear from you, please email us at email@example.com with your comments or feedback.
At iNNBeauty Project we’re sensitive of the impact e-commerce has on our environment, thus we’ve made our packaging as minimal as possible, using recycled materials when able, and ensuring all packaging is eco-friendly & recyclable.